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T&Cs

In using our company, you understand our services are designed to help people develop their family trees. The DNA we extract from the envelope, postcard with stamp/s, aerogramme or other artefact you provide is to provide you with DNA information on a family member who has passed away for the purposes of genealogical research only.

We do not undertake DNA extractions on artefacts from living persons. In cases where doubt exists that the artefact is from a deceased person, totheletter DNA may request further evidence to verify that the person is in fact deceased. We also do not accept anonymous or “poison pen” letters.

We may request further information from you to ensure that a case is in line with our Terms and Conditions.

You understand that we may not be able to extract DNA from the item, and that extraction fees cannot be refunded. The DNA may be unuseable, or that the item may not have been sealed by the person you anticipate. You may not be aware that the item was sealed by another person until the autosomal DNA file has been made available to you. totheletter DNA has no control over this and the customer will not be able to request a refund if the DNA does not pertain to the person they had expected.

The sample you send us is precious, and therefore we require that it is sent via registered post or a tracking service. We will return your envelope via the same method.

We use GEDmatch.com’s database, a third party free website to load your passed family member's DNA. If you request we upload the DNA file to GEDmatch.com, you confirm that the item you have provided is from a deceased person to whom you have a family relationship, and is to be used for genealogical purposes only. In using GEDmatch.com, you accept their terms and policy which can be viewed here.

The Australian government's Australian Privacy Law and Practice (ALRC Report 108) - Section 8. Privacy of Deceased Individuals discusses the use of genetic information for health purposes only, but does not address the use of DNA for genealogy purposes. For further information, you can view the policy here

Our company abides by Australian laws and legislation.

If you are not based in Australia and have concerns about the use of DNA from passed loved ones for genealogy purposes, you should consult your own jurisdiction.

In placing an order with totheletter DNA, you accept our Terms and Conditions.